Director - Strategic Sourcing - Manulife Financial - Boston

Job Description

The Strategic Sourcing Group is responsible for creating, leading and coordinating the strategic sourcing and category management teams that drive the strategic procurement activities at Manulife. The Director, Strategic Sourcing is part of a shared services team of procurement subject matter experts that support a broad group of Category Owners/Managers in delivering on their procurement, contract and vendor related initiatives. Category Owners/Managers are responsible for specific spend categories such as IT outsourcing, business print, facilities, travel, etc.
The Director will lead cross-functional teams to execute complex and/or global sourcing events and category management initiatives. Services include guidance in developing procurement and vendor management strategies, project coordination of the RFP process, vendor evaluation and due diligence, negotiation and contracting and onboarding of new vendors. The incumbent is responsible for ensuring all sourcing activities are conducted in compliance with vendor management and procurement policies and best practices. The position will engage support from functional subject matter experts, such as legal, risk management, tax, etc., as appropriate.
Responsibilities:
Support Category Owners and Category Managers in development and execution of their category procurement strategies, including identifying, analyzing and championing cost and demand management opportunities to drive procurement value within the spend category.
Generate market intelligence and vendor assessment reports and leverage applicable information during the category strategy development and sourcing activities.
Lead cross-functional teams for sourcing events for a specific spend category (or group of categories).
Develop (or enhance) the underlying category Total Cost of Ownership (TCO) model and benefits tracking approach to be used during the sourcing event.
Create vendor analyses, using Manulife standard tools, to present potential vendors to the cross-functional sourcing team.
Lead the RFx process by developing the RFx from Manulife standard templates and distributing the RFx according to policies and procedures. Collect data and information necessary to define Manulife's requirements for the RFx, Develop RFx summaries and vendor evaluation matrices, using Manulife standard templates, for the cross-functional sourcing team to evaluate vendor responses.
Engage and coordinate functional subject matter experts, such as legal, tax, risk management, etc., in support of procurement initiatives.
Execute assigned tasks for the category implementation plans across multiple dimensions, including, but not limited to, category strategy, contract development and implementation, and vendor relationship improvement programs.

Desired Skills & Experience

8+ years of progressive experience in procurement, contract management and/or vendor management roles; including, solid knowledge of procurement, vendor management and contract best practices, processes and tools.
Undergraduate degree in Business, Finance, Accounting, Law or related field is required. Graduate degree is preferred.
Professional designation (e.g. CA, CMA, CGA, CPA) is highly desired.
Demonstrated understanding of key commercial risks in procurement.
Effective negotiation and influencing skills. Interacts in ways that gain acceptance and commitment to desired outcomes; influences opinion of and resolves conflict with others with and without direct authority; persuasive negotiator.
Proven Innovator; including, experience identifying and implementing change management and business process transformation; consistently challenges the status quo; takes balanced risk to promote growth of ideas; comfortable in high pressure environments.
Demonstrated track record of delivering results and meeting deadlines; including, exercising time management, multitasking, and project management skills.
Team builder - builds strategic partnerships with internal clients and vendors; able to lead cross-functional teams; builds buy-in and engagement with key stakeholders, shares resources and leverages knowledge across the organization; builds and nurtures an extensive network, strong customer service orientation.
Excellent communication skills including the ability to develop and foster relationships with internal and external Stakeholders as well as direct and indirect reports.
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Director - Compliance Governance - RBC - Toronto

Job Description

Responsible for implementation and maintenance of the Legislative Compliance Management Program (LCM) coordinating activities as well as regular reporting across Functions and Technology & Operations (T&O).
Lead and provide direction and advice on regulatory compliance matters that have impact to Functions and T&O to ensure compliance with existing applicable laws, rules regulations, regulatory expectations, voluntary Codes, etc., including regulatory and audit issues management.
Leads the development of the Operational Risk Reviews for T&O and Functions.
Primary point of contact for Regulators engaging the Functions and T&O on regulatory compliance issues, exams and enquiries.
Responsible for Self-Assessment of Compliance's practices against Regulations for Global Compliance governance.
Develops and leads the Quality Assessment Review process for Global Compliance.
Develops centralized methodology for common processes, including management and extending the use of the Global Compliance Risk Rating process.

Primary Responsibilities:

Functions and T&O Compliance Program - 40%:

Responsible for implementation and maintenance of the LCM Program coordinating LCM activities as well as regular reporting activities across Functions and T&O Compliance.
Ensure Functions and T&O is equipped to meet the regulatory requirements of its governing legislation and other key laws and regulations in all jurisdictions in which it operates, working in conjunction with our wider compliance team.
Responsible for the periodic review of the LCM Database, covering regulations and identified controls to ensure they are current.
Responsible for overseeing the monitoring and testing of key controls, working in conjunction with business line Compliance teams and other functions (e.g. IAS, and GRM) to ensure complete and efficient design and execution.
Responsible for Self-Assessment of Compliance's practices against Regulations for Compliance groups - as part of the LCM.
Responsible for reviewing and ensuring all Functions and T&O regulatory gaps and/or weaknesses are appropriately disclosed to executive management.
Acts as first line of defence in directing the development of the Operational Risk reviews in conjunction with T&O and Functions.
Oversees the resolultion of deficiencies identified through monitoring and testing and ensure information is included as part of the Scorecard Process for Functions and T&O.
Promotes and maintain positive relationships and is primary point of contact for Regulators for Functions and T&O regulatory compliance issues, exams and enquiries.
Tracks Functions and T&O compliance issues ensuring they are completed in a timely manner.
Is at the forefront of regulatory developments to help Functions and T&O and Compliance Relationship Managers better adapt to regulatory compliance changes.

o Leads review of proposed and / or new legislation and makes recommendations to formulate RBC positions and / or industry positions.

o Proactively identify and assess emerging regulatory and compliance risks.

o Represent RBC's interests at relevant industry associations to ensure these are suitably represented to policy makers and regulators.

o Establish and lead the direction in relation to dealing with the CBA, Big Six and regulators on regulatory compliance matters, working closely with Regulatory and Government Affairs and other Functional Groups (e.g. Law and Finance).

Global Compliance Methodology - 30%:

Leads implementation of a coordinated, risk-based approach to development of Compliance Methodologies. Ensuring key approaches and processes are aligned across all groups.
Drives the Risk Rating approach for Global Compliance and expands the approaches for its use.
Provides Strategic insight, direction and support to business Compliance groups.
Works with the head of Automated Compliance Solutions to add input on centralized tools to ensure they are efficiently designed and are effective.
Researches and integrates, where appropriate, best practices and marks interanlly and from external Compliance organizations.
Designs the enhancement of the Compliance website to add methodologies common to all groups.
Drives cost efficiencies by implementing efficient processes and systems.

Compliance Management - 20%:

Acts as main point of contact for Functions and T&O SMTs, communicating broad platform strategies to impacted Product Compliance Relationship Managers.
Provides specific advice on regulatory compliance matters affecting assigned units as they arise, ensure adequate written guidance exists, and provide (or assist Functions and T&O management in providing) appropriate training and education.
Assists with other intiatives supporting the Enterprise Compliance Team.

Managerial Excellence - 10%:

Ensures employees understand RBC's vision and values, as well as support and reinforce targeted behaviours that contribute to achieving RBC's goals.
Manages financial and human resource assets through effective budget management and prioritization of resource allocations and optimization to meet RBC objectives.
Establishes team goals and ensure supporting individual goals are documented, driving performance management, supporting career development and rewarding strong performance.
Accepts and successfully executes change while supporting employees through the process, and keeping them focused on business priorities.
Rewards strong individual and team performance. Pro-actively manages poor performance.
Leverages the value in unit, department and enterprise-wide teams to devlelop better solutions and achieve cross enterprise mind set.
Maintains constructive working relationships with all Global Compliance staff.

Job Requirements:

Required:

Minimum 10 years management experience.
Minimum 10 years of compliance (or related) experience (preferred).
Strong communication skills.
Understanding of regulatory compliance and risk management principles as they apply to a banking environment.
Conecptual Thinking required.
Exceptional Leadership skills.

Preferred:

Post graduate degree (CA, MBA, Law)
Minimum 15 years senior industry experience.
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Director - Sales - TeraGo Networks - Toronto

Job Description

TeraGo Networks is one of the leading broadband and internet service providers in the country! Being recognized in the top 100 of Canadian Technological Companies, as well as being named as one of Canada’s Top Employers for Young People in 2013, TeraGo offers opportunity for career growth and advancement, yet has a relaxed working environment that fosters innovation, creativity and team work.
We are looking to add to the team!
We are looking for a Director of Sales to lead our national sales team to success! Reporting to the VP of Sales, this individual will be responsible for the overall sales strategy at TeraGo, with all Regional Sales Managers reporting directly into him/her. Sourcing, developing and retaining sales management, and a high performance hunter sales team is crucial to meet these long term objectives. The Director will work within performance management, build and implement sales strategies, work to motivate and develop new and tenured sales management and individuals and is responsible for the forecasting and metrics for these sales goals.
Collaborating with management and the leadership team will aid them in identifying key strategies to achieve goals and uncover new and high value opportunities. This individual will be a strategic thinker, with a passion for sales and sales strategy, and a natural ability to lead a strong sales team.

Desired Skills & Experience

Education & Experience:

Bachelor’s degree from an accredited university in a business discipline
10+ years of proven success in a b2b sales environment within telecommunications or a related industry
5+ years experience in a sales management role, ideally at a Director level
3+ years experience managing sales teams of 10+ individuals
Experience with CRM or equivalent sales software
Demonstrated experience sourcing, developing and retaining high performance sales teams

Skills, Knowledge & Abilities:
Ability to thrive in an autonomous, fast-paced work environment and manage multiple objectives simultaneously
Excellent coaching, mentoring and people management skills
Process oriented with strong management and leadership skills
Strong work ethic, sense of urgency and desire to succeed
Collaborative with a team-centric approach to achieving objectives
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Director - Conference Research and Production - Strategy Institute - Toronto

Job Description

Are you an ambitious project management leader with proven experience in research, writing and conference production? If so, this might well be the opportunity for you.

The Company

The Strategy Institute is an independent, research-based organization offering senior executives, government officials and professionals information and intelligence through annual business conferences.

Operating for over 15 years, we function as a think tank, operating on the cutting-edge to discover global trends, identify critical issues and report on the latest developments in business and the public sector.

The Opportunity

Are you passionate about identifying business trends, developing top-notch content/programming and leading a team to success?

As the Director of Conference Research and Production, you will be responsible for the timely completion of 28-30 business and public sector conferences, ensuring maximum content quality and profitability are achieved.

Leading a team of five researchers and producers, you will oversee all phases of conference development, including idea generation, idea validation, strategy, market research, agenda creation, speaker recruitment, copywriting, and team meetings.

You have full accountability for delivering a full conference line-up annually, program quality, and bottom-line.

We are looking for an intelligent, mature, take-charge individual with demonstrated management and conference experience who thrives in a fast-paced intellectual business environment. You are commercially minded, with a strong network of contacts across industries.

This role requires an individual with experience in developing content/programming, managing people and projects, plus a passion for knowledge, research, and writing.

This position will report directly to the company President.

Key Responsibilities:

Conference Production – Profitability

Own and oversee annual production of 28-30 profitable conferences, including P&L and budgeting
Develop and meet conference revenue targets and operating profits by working closely with marketing, sponsorship and sales teams.
Make recommendations on conference line up, including profitability and feasibility of annual conferences and replacement options
Generate new commercially viable conference ideas

Conference Production – Quality Standards

Validate conference topics through fresh content angles, new market and growth opportunities, and commercial viability
Identify new trends, legislations, and drivers in the public and private sector
Work with internal stakeholders to ensure events deliver value on all levels
Ensure conference content and on-site information delivery meets standards of excellence
Build and nurture industry relationships

Staff Management

Recruit, hire and retain top talent
On-boarding and mentoring
Train and create development plans
Motivate and build team spirit
Conduct performance reviews
Hold weekly meetings with staff
Optimize staffing and resource allocation
Track and measure KPIs
Ensure maximum staff productivity (meeting benchmark timelines and KPIs) and work quality (high quality research, copy writing, content and seniority of speakers)

Project Management

Ensure on-time completion of conferences from start to finish
Facilitate interdepartmental communications
Manage conferences through the entire cycle, from inception to onsite

Process

Follow, create, update, and enforce systems as outlined in the research and production management and staff manuals
Critique, review and provide feedback on conference production tasks, documents and processes.

Leadership

Contribute to departmental and organizational continuous improvement efforts
Introduce new, innovative ideas
Foster positive, productive and creative work culture
Think strategically and critically plus take initiative.

Qualifications & Experience

Proven commercial and content development experience, preferably gained within a B2B publishing, conference or exhibition company OR Experience producing conferences, minimum 3 years
Experience leading and managing a conference production team, minimum 2-3 years
Experience managing P&Ls and budgeting
Experience launching new conferences
Experience working with multiple stakeholders
Project management experience
Strong academic background, a Master’s degree is preferred
Copywriting and proofreading experience an asset

Skills & Qualities

Well-read and knowledgeable on current events and business topics
Intelligent; likes new information and knowledge; picks up new concepts quickly
Demonstrate strong leadership, people and project management skills
Demonstrate strong decision-making, analytical, and problem solving-skills
Ability to enforce departmental/organizational processes and best practices
Ability to network effectively and cultivate key industry relationships
Ability to manage and reset priorities in a rapidly changing environment
Ability to work with and gain commitment from personnel across different functional groups
Ability to manage and meet deadlines
Ability to inspire, motivate and drive excellence
Ability to run meetings effectively
Ability to think ahead, anticipate and plan accordingly
Professional; mature; emotionally astute; good IQ/EQ
Well spoken, articulate; strong communications and interpersonal skills
First-rate research and writing skills
Entrepreneurial spirit; take-charge attitude
Commercial acumen
Innovator, creator and achiever
Creative, flexible
Strong sense of accountability and responsibility

Additional Information

Full time position
Senior level
Compensation: Competitive + incentive scheme + medical & dental benefit plan

We offer a prime downtown location in one of Toronto’s best loft space buildings. We are proud to offer a diverse work environment, positive corporate culture, casual dress policy and an environment that encourages teamwork and open communication. We provide ongoing training and mentor support.
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Director - Customer Insights - ATB Financial - Edmonton

Job Description

Director Customer Insights

The Customer Insights team (CI) at ATB Financial is part of the Alberta Intelligence & Innovation (AI&I) division, which reports to the VP Strategy. The CI team is committed to ensuring that ATB’s customer insights program is world-class, and that ATB understands customers and Albertans better than any other company in Alberta.

This role uses traditional and innovative research approaches to ensure deep investigations into the hearts and minds of customers and Albertans, creates innovative and breakthrough thinking, and ultimately drives strategy and growth at ATB. Key priorities for this role are to create an engaging environment for the CI team, to support the lines of business (and other internal clients), and to effectively integrate customer insights into planning processes and customer strategies. Day-to-day responsibilities will include customer research & insight generation, leading and collaborating with teams, and translating information into brilliantly simple, relevant and actionable insights.

This role oversees a team of in-house insights generation specialists, which operate as internal consultants. The majority of projects undertaken are designed, implemented, analyzed and reported by the Customer Insights team. The role effectively manages a team of in-house consultants that conduct end-to-end insights research.

You will find success based on your ability to:
Proactively develop great relationships with internal clients:
Trusted advisor and sounding board for strategies, products and processes involving customers and other stakeholders;
Primary research support on select business initiatives as needed;
Assist in problem refinement and key question generation.
Provide leadership and create an engaging and stimulating environment to the Customer Insights team;
Take the lead in communicating insights to key audiences, including Executives, at ATB;
Develop and maintain effective and positive partnerships with external consultants and research partners;
Effectively maintain, evolve and develop internal insights generation tools – i.e. ATB customer panels;
Develop and oversee the Customer Insights budget by monitoring the budget, allocating budget dollars across categories, reviewing appropriate expenses, etc;
Determine and advise on statistical procedures and all analytical methods (qualitative and quantitative);
Stay in-tune with market research industry trends and innovations to identify opportunities relevant to ATB; and,
Ensure customer privacy requirements are met in all insights generation projects.

Job Requirements:
Key Attributes:
Connector: Builds relationships naturally, and brings people of mutual interest together easily;
Translator: Can convert large volumes of information, complex or ambiguous, into readily-understood communication;
Hungry: Combines the intrinsic motivation and drive to excel, with the ability and determination to achieve success;
Collaborator: Engages a diverse range of people to achieve a greater collective result. Reaches out easily and readily partners with others both inside and outside of the organization;
Catalyst: Inspires new thinking, fresh momentum and focused action to move things in a positive direction. Advances meaningful change without taking over the work of others;
Synthesizer: Identifies, understands and communicates the emerging patterns critical to future success. Finds simplicity in the face of complexity, ensuring a way forward.

Desired Skills & Experience

Competencies/Skill-Sets Required:
Strategic thinker with an excellent understanding of the principles of strategic marketing;
True subject matter expert in qualitative and qualitative research methods and analytical approaches;
Strong understanding of non-traditional insights generation methods. I.e. ethnography, observational research, atmospherics, on-line panels;
Expert in questionnaire design;
Ability to create, implement and refine customer insights strategies;
Willingness and ability to challenge conventional research methods;
Master translator and storyteller and ability to create a succinct “story”;
Demonstrated capacity for problem solving, analysis, synthesis, and making sound recommendations and decisions;
Excellent written communication skills;
Strong leadership skills with the ability to lead assignments/teams and mentor others;
Proven collaboration and negotiation skills;
Strong prioritization, time management and organizational skills;
Detail-oriented;
Excellent project management skills;
Good spirited, team player.

Designations/Training Required/Prerequisites:

University degree in Marketing, Statistics, Social Science or related fields;
10+ years experience in the design, implementation and analysis of insights generation strategies/ market research;
Client-side experience is an asset;
Strong computer skills (PowerPoint, SPSS, Word, Excel)
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Director - Credit & Operations Audit - ATB Financial - Edmonton

Job Description

Helping Albertans achieve their dreams by turning the complex world of banking into brilliantly simple solutions. That’s ATB. Is that you?

Director, Credit & Operations Audit
Under the leadership of the Vice-president, Internal Audit, the primary responsibility of the Director, Credit & Operations Audit is to lead a team of Audit Managers. This position provides the overall direction and leadership in the review of ATB’s credit portfolios and key operational processes within three lines of business (Corporate Financial Services, Business and Agriculture, and Retail Financial Services) to ensure that risks have been identified and controls practices are appropriately designed and operating effectively.
Specific accountabilities:
Develop and implement of an audit plan for branches and business units within Retail Financial Services, Corporate Financial Services and Business & Agriculture.
Develop, implement and update analytical credit and branch operations audit programs, automated tools and problem solving methods that support the identification of areas of greatest risk and the related impact.
Develop, implement and update risk indicators to ensure they continually and appropriately identify areas of greatest potential risk.
Ensure team resources are appropriately focused on areas, processes or projects considered to be of highest risk to the achievement of organizational objectives through strategic audit planning.
Coordinate audit efforts with other groups within Internal Audit, within ATB and with external parties such as ATB’s external auditors.
Ensure the Credit & Operations Audit team is using the leading edge Internal Audit methodology (e.g. audit manual, risk assessment, follow-up, audit cycle).
Review audit processes and supporting documentation to ensure assurance and consulting engagements are conducted in line with quality assurance standards.
Champion the objectives of the Internal Audit quality system – ethical conduct, quality output, ongoing monitoring, periodic assessments and continuous improvement – within the Credit & Operations Audit team.
Liaise directly with Internal Audit Leadership, ATB Executive, Vice Presidents and General Managers of ATB’s Business Lines, as appropriate, to keep abreast of the most significant areas of risk surrounding organizational projects and initiatives.
Regularly communicate pertinent information with regards to potential risk identified with key personnel, including team members, internal customers and other stakeholders.
Actively participate with the Vice President, Internal Audit in setting individual performance expectations and personal goals and objectives.
Foster effective employee relations, monitor and manage performance, coach and lead team members with direct accountability for employee engagement.
Create and promote an environment that attracts, retains and promotes quality personnel.
Set and manage budgets for areas under direct control and actively work to reduce costs and improve efficiency while meeting departmental objectives.
Provide the Vice-president, Internal Audit with periodic reports and updates on the progress of components of the Credit & Operations audit plan and other team initiatives.
Assist the Vice-president, Internal Audit, with reporting to Senior Management, ATB Executive, the Audit Committee and the Board by gathering, consolidating and analyzing information.

Desired Skills & Experience

Competencies/skill sets required:
Thorough knowledge of corporate, business and retail credit granting policies, business rules and processes and related information systems.
Thorough knowledge of branch operational policies, business rules and processes and related information systems.
Thorough knowledge of banking and business processes with understanding of audit principles and practices; control standards and practices in the banking industry.
Strong analytical and interpretive skills to recognize and comprehend the line of business strategies that impact the achievement of ATB’s Business Plan.
Ability to strategically identify the impact on ATB’s business plan when assessing the implementation of new or changing policies and processes.
Proven people leadership skills with experience in mentoring and coaching team members and the ability to motivate others to achieve personal and departmental goals.
Strong collaborator with excellent relationship-building skills.
Effective written and verbal communication, strong interpersonal/influencing/negotiation skills to gain acceptance of issues and ideas.
Self-starter who works well independently as well as in team activities both as the leader of the team and as a member of the team.
Proven time management and administration skills with the ability to manage multiple projects concurrently.
Experience with methodologies for auditing information systems.
SAP experience would be considered an asset.
Designations/training required/prerequisites:
University degree, supplemented with a designation and certification in related field (e.g. CFA, CIA, CISA) is preferred
Eight to ten years progressively responsible experience in a financial institution, audit or other related roles.
Minimum five years of related and progressively responsible management or leadership experience is preferred
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Director - Logistics and Distribution - The Source - Barrie, Ontario

Job Description

The career you WANT:

As the Logistics Director for the Distribution Centre, the successful incumbent will be the leader of all aspects related to the distribution and transportation of invententory out to The Source stores. He/she will be responsible for providing a safe working environment for distribution associates while meeting all company goals within budget and service levels.

Who we WANT:

A customer focused individual who can:

Lead motivated high performing Logistic teams, in concert with The Source’s strategic growth plan.
Engage current transportation provider for best in class Customer Service and key performance indicators.
Engage and partner with Senior Leadership team members to promote close collaborative team relationship in developing current and future sales support growth strategies.

An innovative mindset who can:

Use innovative problem solving and critical thinking approaches to proactively solve a broad range of business challenges.
Develop, create and manage budgets and key performance indicators to forecast operating expense and service levels.
Responsible for distribution centre and outbound transportation P&L, associate safety and meeting service levels.
Provide financial processes and controls for freight, DC and quality control.

Someone who is driven to succeed who can:

Motivate and inspire team performance, goal setting and personal development in a certified union environment.
Desired Skills & Experience

The skills we WANT:

Minimum 10 years previous experience in the same or a related job, with a focus in operational excellence
WMS and automated picking technology expereince required
Budget creation and P&L experience required
Experience dealing and negotiating with unions is a prerequisite
Ability to lead and motivate high performance teams an asset
Personal computer literacy in Microsoft Office applications (Word, PowerPoint, Outlook, Excel) required
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