Tuesday, 10 August 2010
Quality Assurance and Support Analyst at Wallace Wireless
Posted on 10:21 by Unknown
Job Description
By collecting, updating, and maintaining QA trouble ticket and resolution information, the candidate will resolve technical issues relating to our applications on BlackBerry Handheld devices through a process of troubleshooting, fact-finding, researching, testing and, where appropriate, escalation.
Skills
Plan, develop and maintain test plans and test cases
Demonstrated ability to communicate clearly and effectively (oral and written)
Execute test activities of products to meet delivery dates and commitments
Provide weekly status reports on test case execution, results and bug tracking
Provide technical knowledge and support from Wallace Support team
Trouble shooting skills are a must
Ability to multi-task is a must
Technical proficiency in Windows XP/Vista/Win 7/2003, 2008 IIS, TCP/IP, SMTP and BES
Knowledge in HTML, JavaScript, and relational databases MSSQL, Oracle and others
SmartSimple for contact tracking, BridgeTrak for tracking tickets, and Mantis for logging defects and errors
Willing to do whatever it takes to get things done
Ability to work well as part of a team
Availability to work outside of 9 – 5 if required
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