Quality Assurance and Support Analyst at Wallace Wireless

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Job Description

By collecting, updating, and maintaining QA trouble ticket and resolution information, the candidate will resolve technical issues relating to our applications on BlackBerry Handheld devices through a process of troubleshooting, fact-finding, researching, testing and, where appropriate, escalation.
Skills

Plan, develop and maintain test plans and test cases
Demonstrated ability to communicate clearly and effectively (oral and written)
Execute test activities of products to meet delivery dates and commitments
Provide weekly status reports on test case execution, results and bug tracking
Provide technical knowledge and support from Wallace Support team
Trouble shooting skills are a must
Ability to multi-task is a must
Technical proficiency in Windows XP/Vista/Win 7/2003, 2008 IIS, TCP/IP, SMTP and BES
Knowledge in HTML, JavaScript, and relational databases MSSQL, Oracle and others
SmartSimple for contact tracking, BridgeTrak for tracking tickets, and Mantis for logging defects and errors
Willing to do whatever it takes to get things done
Ability to work well as part of a team
Availability to work outside of 9 – 5 if required

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Technical Sales Representative at Oracle Corporation

Job Description

We are seeking talented sales professionals in Montreal to become a part of our Commercial sales organization. Responsible for selling all applications in our technical suite of products including database, infrastructure, security, Middleware, etc. to a list of named accounts in Montreal.
Skills

Ideal candidate will possess a minimum of 5-7 years experience selling license software with a proven track record of success in meeting/exceeding quota. Ideal candidates will have excellent written and oral communication skills and the ability to effectively manage accounts as well as solicit new business.

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Director, Rogers Rewards & Recognition at Rogers Communications Inc.

Job Description

The Director, Rogers Rewards & Recognition will be based out of Toronto and will report to the Dual Brand Director, Customer Loyalty - Reward & Recognition, Customer Base Management.

Scope

The Director, Rogers Rewards & Recognition leads the development, management and execution of Rogers Communications Enterprise Wide R&R Programs with the goal of increasing customer retention, improving customer profitability, increasing share of wallet and customer engagement.

Responsibilities

- Develop, Implement, manage and execute the evolution and profitability of the Rogers Enterprise Wide Rewards & Recognition Programs for all lines of business (Cable, internet, RHP and wireless) for Consumer and SMB segments

- Direct Rogers R&R program P&L, financial objectives and deliver positive results & ROI

- Improve customer and product churns and increase customer spending through loyalty initiatives across all lines of business

- Build Loyalty Strategic plan & Annual Loyalty Marketing Plan to meet or exceed program objectives, drive customer engagement & enhance our competitive position

- Lead Marketing Communication plan and tools development as well as establish the direction for all Rogers R&R campaigns to ensure high quality creative delivery and medium effectiveness

- Oversee customer analytical plans and KPI development to measure performance of Rogers R&R loyalty program as well as deep understanding of customer segmentation, market trends in loyalty and competitive offering

- Lead tools, processes, policies development & implementation to deliver robust CRM infrastructure and platforms aimed to support program strategy

- Develop and manage the Operational & Promotional Budgets effectively to support strategy

- Develop and maintain relationships with a cross-functional team of stakeholders to ensure strategic and operational alignment with forecasted business results

- Develop and manage direct reports which involve setting objectives, establishing performance criteria, assigning projects, measuring results and performance
Skills

Qualifications

- Master degree in Marketing or a related discipline
- 10 years + of Rewards & Loyalty program development & implementation experience
- 10 years + of direct marketing experience & CRM
- Experience in telecom industry, an strong asset
- Ability to influence positively and keep strong relationships within organization
- Strong communication oral and written skills
- Ability to strategize out the box and to think conceptually
- Ability to establish an internal network of relationships at all levels and influence other areas of business
- Strong analytical and financial skills
- Excellent planning, organizational and follow-up skills
- Strong interpersonal communication skills & team player
- Ability to work independently.
- Creativity and strong leadership skills
- Ability to make quick and clear decision
- Ability to work under pressure and adapt to various situations in a fast paced industry
- Flexibility and willingness to adjust to changing demands and shifting priorities

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Manager of SaaS Operations at North Plains Systems Corp.

Job Description

As Operations Manager for TeleScope OnDemand (TSoD), you will be responsible for the daily operation, maintenance, and new customer deployment for North Plains’ market-leading digital asset management (DAM) SaaS offering. Since TSoD is a managed services offering, SLA management and customer satisfaction will be your ultimate concern.

The TSoD Operations manager role requires broad knowledge of datacenters, SaaS offerings, cloud-based computing, operating systems, hardware, networking, creative workflow production tools, storage & backup, and databases. A candidate should be capable of trouble shooting problems and providing solutions to issues in a complex IT environment.

Essential Job Functions
• Oversee daily operations for TeleScope OnDemand
• Ensure compliance with customer SLAs
• Plan for and manage regular maintenance updates / upgrades
• Measure and assess daily system performance
• Support and implement new customers
• Install and configure North Plains software
• Provide functional and technical training on North Plains software
• Troubleshoot issues
• Document installations and configurations of new implementations
• Consistently delight customers by meeting or exceeding expectations
• Manage Client expectations
Skills

Requirements
• I.T. professional with a minimum of 10 years experience (5 years of management) managing Information Systems in a combination of consulting and systems implementation roles
• Deep understanding of SaaS deployment models (HA, multi-tenancy, cloud computing, storage & backup)
• Demonstrated technical skills with relational databases
• Proficient with Windows, Mac, Solaris and Linux environments
• Adept with Apache and IIS
• Knowledgeable about network infrastructures and protocols such as TCP/IP, HTTP, IIOP, ODBC and JDBC
• Strong analytical skills with ability to trouble shoot and identify issues
• Self-motivated and able to work with limited supervision
• Toronot candidates preferred (US otherwise)

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Sr Product Manager VxWorks Middleware at Wind River

Job Description

Wind River is looking for a Senior Product Manager of VxWorks middleware. Reporting to the Director of VxWorks Tools and Middleware, this position is a key role responsible for supporting Wind River’s middleware components, including networking, for the VxWorks operating system and Wind River’s certified operating systems. The key objective of this position is to ensure Wind River is delivering industry leading embedded software middleware to help drive adoption and sales of Wind River software platforms.
This position requires proven skills defining successful technology products, experience with real-time operating systems, software development tools and excellent oral and written communication skills.
Skills

Key Duties and Responsibilities
· Support Wind River VxWorks networking stack and associated multicore and cert features
· Capture, prioritize and document customer and market requirements, and translate this understanding into strategies, roadmaps, and product requirements for delivery by engineering
· Developing business cases, Market Requirements Documents, Product Requirement Documents, and Use Cases
· Collaborate with Wind River engineering and operations teams to deliver required products and capabilities
· Support the creation of white papers, articles, and sales tools
· Market the capabilities and solutions through close collaboration with Wind River Industry Marketing and Corporate Marketing teams
· Support sales activities by working closely with Wind River’s direct and indirect sales channels, field engineering, and customer support
· Establish key customer, sales, and partner relationships domestically and internationally
· Launch and promote products through conferences, literature, evaluations, sales tools/materials, and other promotional activities.
Requirements:
· Product management experience in the software industry is required
· Experience with embedded software tools is required
· Several years of business and/or technical experience in the embedded software industry preferred
· Highly organized, detail-oriented and possessing a high level of integrity
· Ability to multi-task and follow-through on multiple projects and programs
· Effective planning and prioritization skills
· Ability to work collaboratively and independently in a cross-functional and team-oriented environment
· Strong written, oral and presentation skills
· Understanding of embedded hardware architectures, including Intel, ARM, PowerPC and MIPS
· Technical degree (EE or CS) required, MBA is a plus

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Administrative Systems Developer at Brock University

Job Description

Administrative Systems Developer
Information Technology Services

Term Full-Time (12-months with possible renewal)
(Job Group J)

The Administrative Systems Developer will work as part of the Administrative Information Systems team to provide development of web-based, real time systems related to student records, finance, payroll, alumni and other administrative areas of Brock University.
Skills

The successful candidate will possess a recent post-secondary degree or diploma in Computer Science. Experience in analysis, web page design and systems development would be preferred. Knowledge in Java, PHP, HTML, Visual Studio.Net, VB.Net, MySQL, SQL Server, Transact SQL would be extremely beneficial.

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Project Manager - IT at Miller Thomson LLP

Miller Thomson LLP enjoys a reputation as one of Canada's most respected national business law firms with more than 500 professionals working from Toronto, Vancouver, Calgary, Edmonton, London, Kitchener-Waterloo, Guelph, Markham and Montréal. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Be a part of our team! We are currently seeking an IT Project Manager (1 year contract) for our IT team in our Toronto location.

As an IT Project Manager, your responsibilities will include:
• Planning projects in order to accomplish IT goals within constraints such as time, budget and agreed quality standards.
• Organizing and managing all phases of IT projects from start to finish, including working closely with the CIO, business functional areas and external vendors in defining systems/project priorities, scope, approach, resource requirements, timing deliverables and budget.
• Working directly with IT Team Members to estimate effort, plan activities and negotiate consensus among individual team members on their appointed tasks. Providing leadership and direction to the IT Team, to ensure successful completion of projects.
• Managing vendor relationships, service delivery and overall performance.
• Monitoring contracts, including review and/or approval of invoices and change orders, while maintaining regular communication with vendors and service providers.
• Planning and overseeing the preparation and dissemination of project communications. Communicating with CIO and/or Project Sponsors, IT Managers, IT Team, and consultants regarding status of specific projects. Preparing periodic progress, project status and problem resolution reports, and holding scheduled or special meetings.
• Reconciling conflicts within and between staff regarding resources, deadlines and standards.
• Identifying and resolving project issues.
• Collecting and analyzing data; preparing scheduled and special reports; maintaining program/project records.
• Bringing projects to a close, which includes creating end of project reports or evaluation documentation, holding close-out meetings and activities, and capturing and using relevant lessons learned.
Skills

To be successful in this role, you have:
• A minimum of 3 years experience in a project management role.
• Formal Project Management training (required).
• PMP or CAPM certification would be an asset – equivalent training and/or experience may be substituted for education.
• A thorough understanding and demonstrated experience in applying project management methodologies and tools to plan, execute, control and close projects of varying scale and complexity.
• Experience in providing a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges.
• Outstanding communication skills, both written and oral.

Miller Thomson LLP offers a great challenge, competitive compensation and benefits package, an emphasis on employee wellness as well as a positive, collegial work atmosphere.

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